Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.
- Stores using it
- — Not detected yet
- Rating
- 4.7 / 5 28 reviews
- Price
- $125 / mo Free trial
- Launched
- October 2021 Estonia
Screenshots
About Outvio Exchanges and Helpdesk
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.
Outvio offers a powerful Exchanges and Returns management tool and a groundbreaking Help Desk platform for your Shopify store. Complete with a fully branded self-service portal for your customers, live chat and easy-to-use ticketing management for all contact channels. Outvio also allows you to efficiently automate your entire post-purchase workflow, encompassing order fulfilment, shipping, tracking, and customer communication. Truly everything you need, in one single easy-to-use platform.
- Returns and Exchanges, Upselling with instant Checkout within the Returns Portal
- Refunds to Store Credit, Giftcards, built-in Pickup & Return Label generation
- HelpDesk and Ticketing software with Unlimited agents, tickets and automations
- Live-Chat. Single Inbox for Email, SMS, WhatsApp and Social Media conversations
- Smart Fulfilment & Shipping (90+ couriers), fully branded Delivery Tracking
Features
- AI responses
- AI summaries
- Analytics
- Auto-assign
- Auto-reply
- Automated approvals
- Automated refunds
- Chatbot
- Contact form
- Custom branding
- Custom policies
- Customer blocklists
- Customer notifications
- Discount codes
- Email notifications
- Escalation
- Exchanges
- FAQs
- Gift cards
- Gift returns
- Help center
- In-store returns
- Live chat
- Manual refunds
- Multi-language
- Multi-store
- Non-returnable items
- Order tracking
- Phone
- Refund management
- Replacements
- Reports
- Response templates
- Return portal
- Return reasons
- Return tracking
- Return windows
- Rule-based triggers
- SMS
Outvio Exchanges and Helpdesk pricing
Free trial · From $125 / month. Prices in USD; check the App Store for the latest.
-
Grow
$125 / month
- Turn-key Exchanges & Returns portal
- Branded tracking and email notifications
- Easy integration with 100+ couriers
- Custom email and SMS templates
- WhatsApp, SMS and Facebook notifications
- Smart Returns and Exchanges Rules
-
Conquer
$250 / month
- All on Grow plan +
- Fully automated exchanges with Revenue+
- Advanced Fulfillment System Pro
- Smart Order Merging
- Production list generation
- Unlimited warehouses and couriers
- Multiuser
- Full API access
Shopify stores using Outvio Exchanges and Helpdesk
We haven't detected Outvio Exchanges and Helpdesk on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
Outvio Exchanges and Helpdesk: FAQ
Automated Exchanges. Powerful Help Desk software. Unlimited Tickets, Agents & Automations. All-in-1.
No. Plans start at $125 a month, with a free trial.
We haven't detected Outvio Exchanges and Helpdesk on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
Outvio Exchanges and Helpdesk is built by Outvio, based in Estonia, and launched in October 2021.
4.7 out of 5 from 28 reviews on the Shopify App Store.