Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
- Stores using it
- 1,104 0.1% of stores we track
- Rating
- 4.9 / 5 286 reviews
- Price
- $29 / mo Free plan available
- Top country
- United States 339 stores
Screenshots
About Chatway Live Chat & WhatsApp
Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, enhancing real-time customer communication and service. Features like WhatsApp integration, automatic translation, and effective conversation management boost sales and customer conversions. The app offers a cost-effective free plan suitable for small businesses, with praised customization options and responsive support, ensuring no customer interaction is missed.
Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Provide customer service via live chat inbox widget, WhatsApp & FAQ. Offer customer service live chat help using Chatway live chat inbox. Support visitors using live chat canned responses. Using live chat inbox send offers based on past live chat conversations. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer customer support chat, WhatsApp & livechat inbox customer care experience. Our inbox live chat app is also available on Android & iOS
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
- Monitor inbox customer service chats & invite customer support chat agents
Features
- Agent analytics
- Agent avatar
- Analytics
- Auto-assign
- Auto-reply
- Behavior tracking
- Business hours
- Cart recovery
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Color and font
- Contact form
- Cross-sell
- Customer insights
- Customer notifications
- Discounts
- Email chat
- Emojis and stickers
- Encryption
- Escalation
- FAQs
- Feedback surveys
- File upload
- Greetings
- Live chat
- Multi-language
- Multi-store
- Order tracking
- Order updates
- Phone
- Product recommendations
- Push notifications
- Quick replies
- Real-time translation
- Reports
- Response templates
- Review requests
Chatway Live Chat & WhatsApp pricing
Free plan available · Free trial · From $29 / month. Prices in USD; check the App Store for the latest.
-
Free
Free
- 1 seat included
- 30 days chat history
- FAQs & canned responses
- iOS and Android mobile apps
- Unlimited conversations
- Widget customization
- Buttons for social chat channels
-
Solo
$29 / month
288 billed yearly (save 17%)
- 1 seat included
- Everything in Free, and
- Unlimited chat history
- Real-time visitors insights
- Email, Messenger & Instagram integration
- Live translation & multilingual widget
- Custom widget & agent visibility
- Add more seats for $19/mo per seat
-
Team
$79 / month
780 billed yearly (save 18%)
- 4 seats included
- Everything in Solo, and
- Automations & workflows
- Add more seats for $19/mo per seat
-
Plus
$149 / month
1428 billed yearly (save 20%)
- 10 seats included
- Everything in Team, and
- Multi-widget support
- Multiple inboxes
- Priority support
- Add more seats for $19/mo per seat
Shopify stores using Chatway Live Chat & WhatsApp
We detect Chatway Live Chat & WhatsApp on 1,104 live Shopify stores, 0.1% of all the stores we track. Most of them are in United States.
- Stores using it
- 1,104
- Share of stores
- 0.1%
- Median products
- 72
- Countries
- 12+
| # | Store | Location | Products | Theme | Scan |
|---|---|---|---|---|---|
| 1 | Journalfy journalfy.co | Melbourne, Australia | 9 | Dawn | Scan |
| 2 | AlphaRex alpharexusa.com | Irwindale, United States | 662 | Gecko | Scan |
| 3 | FortunatoNo4 fortunatochocolate.com | Issaquah, United States | 62 | Story | Scan |
| 4 | ADEGA DO CANTOR winesvidanova.com | ALBUFEIRA, Portugal | 17 | Craft | Scan |
| 5 | abay.com abay.com | Dubai, United Arab Emirates | 427 | Dawn | Scan |
| 6 | Titan Toys titantoys.co.uk | Glasgow, United Kingdom | 123 | Warehouse | Scan |
| 7 | Georgia Crafted georgiacrafted.com | Atlanta, United States | 305 | Canopy | Scan |
| 8 | BeverlyDiamonds beverlydiamonds.com | Great Neck, United States | 7,101 | Eurus | Scan |
| 9 | Momentum Watches momentumwatch.com | Blaine, United States | 205 | Impact | Scan |
| 10 | Keeping Busy keepingbusy.com | Fontana, United States | 43 | — | Scan |
See the top 100 stores using Chatway Live Chat & WhatsApp
Where these stores are
What these stores sell
Installed alongside Chatway Live Chat & WhatsApp
The apps most often found on the same stores: the share of 1,000 stores running Chatway Live Chat & WhatsApp that also run each one.
- Shop 58.9%
- Judge.me Product Reviews 39.4%
- Klaviyo: Email Marketing & SMS 20.2%
- Pinterest 15.7%
- Brevo PushOwl: Email,Push,SMS 9.9%
- Microsoft Clarity: AI Insights 8.7%
- Shopify Product Reviews 8.7%
- Bundle & Upsell AI ‑ LimeSpot 8.4%
- Rivyo : Reviews & Loyalty 8.4%
- PageFly Landing Page Builder 8.2%
- Google & YouTube 8%
- Chaty Chat Buttons & WhatsApp 7.7%
FAQ
Chatway Live Chat & WhatsApp: FAQ
Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Chatway Live Chat & WhatsApp has a free plan; paid plans start at $29 a month.
ShopScan detects Chatway Live Chat & WhatsApp on 1,104 live Shopify stores, 0.1% of all the stores we track. Most are in United States (339).
Shop (58.9%), Judge.me Product Reviews (39.4%), Klaviyo: Email Marketing & SMS (20.2%) are the apps most often installed on the same stores.
Chatway Live Chat & WhatsApp is built by Premio, based in Israel, and launched in September 2023.
4.9 out of 5 from 286 reviews on the Shopify App Store.