Skip to content

Google Chrome extension icon Discover Shopify App Detector Extension. Free Chrome extension

Add to Chrome

Store Management

Top 25 Chat Apps for Shopify Stores in 2026

Provide instant customer support with the best Shopify live chat apps — AI chatbots, WhatsApp chat, Messenger, and omnichannel messaging.

Apps ranked
25
With a free plan
22
Average rating
4.7 / 5
Installs we detect
110.8K
  1. 2

    Shopify Inbox

    by Shopify · 5,809 reviews

    4.6

    Acquire new customers and close sales by connecting with shoppers in chat.

    What merchants say: Merchants appreciate this app for its direct communication tools, enhancing customer service and sales through real-time chat, viewing customer cart and order history, and mobile access. Features like photo uploads and product recommendations in chat are valued, though AI responses could improve. The interface is user-friendly, and integration with Shopify is seamless. Merchants also benefit from consolidated communications and timely notifications, with ongoing updates enhancing the experience.

    Used by 940 stores
    • Free plan
    • Since 2019
  2. 3

    Chatty AI Chatbot & Live Chat

    by Chatty - AI Chat Agent Helpdesk & FAQs · 1,877 reviews

    4.9

    Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day

    What merchants say: Merchants highly recommend this app for enhancing customer service with its AI-driven chatbot that provides instant, 24/7 responses to queries about orders, returns, and promotions. It features customization options, FAQ management, and integration with platforms like WhatsApp and Instagram. Users appreciate its easy setup, user-friendly interface, and responsive support team, noting significant improvements in customer interaction and sales.

    Used by 61 stores
    • Free plan
    • Free trial
    • BFS
    • Since 2022
  3. 4

    Tidio ‑ Live Chat & AI Chatbot

    by TIDIO LLC · 1,354 reviews

    4.8

    Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.

    What merchants say: Merchants highly recommend this app for enhancing customer interactions, noting its efficient live chat and automated responses that boost satisfaction and sales. Its easy setup with Shopify, multi-channel management, and effective AI chatbots are key features. The mobile app allows for on-the-go customer engagement, and its performance does not slow down online stores. Support is frequently praised for being responsive and helpful.

    Used by 21,425 stores
    • Free plan
    • Free trial
    • Since 2014
  4. 5

    Dondy: WhatsApp Marketing+Chat

    by Dondy · 822 reviews

    4.9

    WhatsApp automation to drive marketing, sales, support, and COD using WhatsApp API and AI

    What merchants say: Merchants highly recommend this app for boosting customer engagement, conversions, and sales with features like WhatsApp chatbots and automated messages. It's easy to set up and use, even for beginners, and integrates well with platforms like Klaviyo and Judge.me. The support team is responsive and helpful, significantly improving ROI and customer satisfaction through effective automation tools like Shopify Flow and abandoned cart recovery.

    Used by 26,437 stores
    • Free plan
    • Free trial
    • BFS
    • Since 2023
  5. 6

    Gorgias: AI, Helpdesk & Chat

    by Gorgias Inc. · 705 reviews

    4.3

    Leading AI-powered conversational commerce platform for brands

    What merchants say: Merchants highly praise this app for its AI-driven customer support features, which efficiently handle routine inquiries and allow human agents to focus on complex issues. The integration with Shopify and features like live chat, customizable templates, and social media integrations streamline customer service. The AI's empathetic responses and the responsive support team during onboarding enhance the user experience, with continuous updates reflecting user feedback.

    Used by 13,812 stores
    • Paid
    • Free trial
    • Since 2017
  6. 7

    Moose: AI Chatbot & Live Chat

    by Vegahub Technology Inc. · 483 reviews

    5.0

    Turn customer support into a growth engine with an AI chatbot that works while you sleep.

    What merchants say: Merchants highly recommend this app for enhancing customer communication and support with features like AI Response Builder, smart ticket routing, and automated workflows. It's praised for its user-friendly interface, ease of setup, and integrations with major social platforms. The support team is noted for their responsiveness and efficiency, and regular updates ensure reliable performance, making it a top choice for improving customer service and operational efficiency.

    • Free plan
    • Free trial
    • BFS
    • Since 2023
  7. 8

    SmartBot: Leading AI Chatbot

    by BestChat · 458 reviews

    4.7

    24/7 Unlimited AI Chatbot & Live Chat for Sales & Support

    What merchants say: Merchants highly recommend this app for reducing customer service inquiries, boosting engagement, and increasing sales through fast, personalized responses. It features automatic replies, product recommendations, FAQ assistance, and order tracking, all customizable for natural interactions. The installation is easy, and the interface user-friendly, making it akin to a 24/7 employee. A free plan offers a cost-effective option for basic needs, enhancing its appeal.

    • Free plan
    • BFS
    • Since 2023
  8. 9

    B: WhatsApp Chat, Abandon Cart

    by BiteSpeed · 405 reviews

    4.6

    All-in-one WhatsApp Marketing, Chatbots & Omnichannel Helpdesk to drive revenue without ads.

    What merchants say: Merchants highly recommend this app for boosting customer engagement and sales, particularly through features like abandoned cart recovery and broadcast campaigns. Its seamless Shopify integration and automation capabilities streamline marketing and enhance efficiency. The intuitive interface, AI-driven marketing flows, and omnichannel support across WhatsApp, Instagram, and Messenger are key benefits. Merchants also appreciate the responsive and helpful support team and continuous updates.

    Used by 1,294 stores
    • Free plan
    • BFS
    • Since 2019
  9. 10

    Shop AI for Instagram/Facebook

    by DolphinSuite · 391 reviews

    4.9

    Publish products to Instagram Direct and Messenger only a few clicks.

    • Free plan
    • Free trial
    • BFS
    • Since 2025
  10. 11

    Willdesk: Live Chat&AI Chatbot

    by Channelwill · 386 reviews

    4.7

    AI Customer Service Automation | Instant Ticket Resolution,24/7 Omni-Channel Support with AI Chatbot

    What merchants say: Merchants highly recommend this app for its comprehensive features and exceptional customer support. It supports managing multiple stores and communication channels from one platform, offers customization to match brand aesthetics, and includes AI-powered tools like live chat with translation for international customers. Reviewers appreciate the quick and professional resolution of issues and find the free plan offers great value for enhancing customer service and operational efficiency.

    Used by 1,151 stores
    • Free plan
    • Free trial
    • Since 2021
  11. 12

    Marketing+Support on WhatsApp

    by SuperLemon App · 352 reviews

    3.5

    Automated cart recovery, WhatsApp chat & share widget, custom template & campaign, shared team inbox

    Used by 2,101 stores
    • Free plan
    • BFS
    • Since 2019
  12. 13

    WhatFlow‑Whatsapp Automation

    by Scrptble · 342 reviews

    3.9

    WhatFlow automates order updates, cart recovery, confirmations and back-in-stock alerts via WhatsApp

    What merchants say: Merchants highly recommend this app for enhancing customer communication and boosting sales through features like automated order confirmations and abandoned cart reminders. It excels in sending instant replies, managing leads, and updating orders with personalized messaging. The integration with Shopify is smooth, and the intuitive interface is easy to navigate. Support is noted for being responsive and helpful, significantly improving customer engagement and conversion rates.

    • Free plan
    • Free trial
    • Since 2024
  13. 14

    Chaty Chat Buttons & WhatsApp

    by Premio · 319 reviews

    4.9

    Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc

    What merchants say: Merchants highly recommend this app for boosting customer engagement and conversions through enhanced communication. It's easy to set up, supports multiple messaging platforms, and offers customizable design options. The app operates smoothly without slowing down websites, and the support team is noted for their quick and effective responses. Merchants value its comprehensive features and robust performance, making it suitable for both small and large e-commerce platforms.

    Used by 4,172 stores
    • Free plan
    • BFS
    • Since 2019
  14. 15

    SB: Helpdesk, Live Chat & FAQs

    by Shark Byte, Inc · 316 reviews

    4.6

    Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.

    What merchants say: Merchants appreciate this app for its user-friendly interface, ease of installation, and management, suitable for those with limited technical skills. They praise the responsive customer support available even on the free plan, and the customizable FAQs, contact forms, and live chat features. The app is cost-effective, integrates well with website themes without slowing down the site, and offers multilingual support for global reach.

    Used by 4,567 stores
    • Free plan
    • Free trial
    • Since 2015
  15. 16

    Chatra — Live Chat & Chatbot

    by Roger Wilco LLC · 307 reviews

    4.6

    Help web visitors reach checkout faster with real time support and product recommendations.

    What merchants say: Merchants highly recommend this app for boosting customer engagement and sales through real-time interactions. They praise its features like seeing customer typing in real-time and tracking site activity, which help improve conversions and lead capture. The app is user-friendly, integrates well with platforms like Facebook Messenger, and offers a mobile version for flexibility. Merchants also appreciate the reliable performance, responsive support, and customizable chat options.

    Used by 2,597 stores
    • Free plan
    • Free trial
    • BFS
    • Since 2015
  16. 17

    CK: Abandoned cart on WhatsApp

    by Carthike · 297 reviews

    5.0

    Send automation, marketing, abandoned cart recovery, order, COD & review messages via WhatsApp API

    What merchants say: Merchants highly recommend this app for boosting sales and enhancing customer engagement through features like abandoned cart recovery and automated messaging. They appreciate its seamless WhatsApp integration, easy setup, and capabilities for sending updates and mass campaigns. Customizable messages and compatibility with other tools are also valued. The support team is noted for their responsiveness and helpfulness, enhancing the app's reliability and user-friendly design.

    • Free plan
    • Free trial
    • BFS
    • Since 2020
  17. 18

    KwikEngage Cart Recovery + WA

    by GOKWIK COMMERCE SOLUTIONS PRIVATE LIMITED c/o Fineshift Software Inc. · 294 reviews

    4.9

    One app for WhatsApp chat, cart recovery, omnichannel CRM & AI-powered support

    What merchants say: Merchants highly recommend this app for boosting customer engagement and retention through automated cart recovery and WhatsApp updates. Its user-friendly interface is easy to integrate and operate. The app is effective in enhancing customer acquisition and engagement. Support from the team is proactive and responsive, adding significant value to the user experience. Merchants appreciate the comprehensive features and exceptional support that improve business operations and customer interactions.

    • Free plan
    • BFS
    • Since 2025
  18. 19

    Chatway Live Chat & WhatsApp

    by Premio · 286 reviews

    4.9

    Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.

    What merchants say: Merchants highly recommend this app for its user-friendly interface and seamless Shopify integration, enhancing real-time customer communication and service. Features like WhatsApp integration, automatic translation, and effective conversation management boost sales and customer conversions. The app offers a cost-effective free plan suitable for small businesses, with praised customization options and responsive support, ensuring no customer interaction is missed.

    Used by 1,104 stores
    • Free plan
    • Free trial
    • Since 2023
  19. 20

    O: Chat buttons & Contact Form

    by Omega · 263 reviews

    4.9

    Engage with customers everywhere: Facebook Messenger, Telegram, & 20+ chat channels & Contact Form.

    What merchants say: Merchants highly recommend this app for enhancing customer service and communication, noting its ability to increase conversions. It integrates with up to three social media platforms for free, offers easy setup, and customizable options to match brand aesthetics. Described as fast and reliable, the customer support team is praised for being responsive and assisting with custom coding and specific requests.

    Used by 1,503 stores
    • Free plan
    • Since 2016
  20. 21

    Ctx: WhatsApp Chat + Marketing

    by Softpulse Infotech · 258 reviews

    4.9

    WhatsApp button for chat support, order confirmation, verify COD, abandoned cart, API Integration

    What merchants say: Merchants highly recommend this app for enhancing customer interaction and boosting sales through features like automated cart recovery and personalized messaging. They praise its user-friendly interface, seamless Shopify integration, and reliable customer support, including personalized setup sessions. The marketing tools, especially WhatsApp broadcasts, are valued for effective communication. Economically, it's seen as a good investment with a reasonable cost and high return on investment.

    • Free plan
    • Free trial
    • BFS
    • Since 2015
  21. 22

    RT: Social Chat, Live Chat

    by RoarTheme · 248 reviews

    4.6

    Add a chat widget and share via messaging apps and social channels. Improve the support experience.

    What merchants say: Merchants highly recommend this app for enhancing customer communication, which boosts sales and engagement. It's praised for easy installation, WhatsApp integration, and customizable features that cater to specific needs. The intuitive interface ensures effective customer interactions, and while support details are scarce, the positive feedback indicates satisfaction. This app is valued for ensuring no customer inquiries are missed, supporting business growth and customer service.

    • Free plan
    • Free trial
    • Since 2019
  22. 23

    Commslayer ‑ Helpdesk & Chat

    by Actuals Oy · 234 reviews

    4.9

    Helpdesk & chat inbox by the ex-Lifetimely founders

    • Free plan
    • Free trial
    • Since 2024
  23. 24

    QuickReply

    by QuickReply.ai · 218 reviews

    4.9

    Everyone’s on WhatsApp — bring your marketing, sales, support & ops there to reclaim abandoned sales

    What merchants say: Merchants highly recommend this app for enhancing customer support and engagement through features like AI chat, helpdesk solutions, and automation capabilities. They appreciate its seamless integration with Shopify, user-friendly interface, and the support team's quick and effective issue resolution. It's noted as essential for boosting conversions and retaining customers in eCommerce.

    • Paid
    • BFS
    • Since 2021
  24. 25

    Zipchat AI Chat & AI Chatbot

    by ZIPCHAT INC · 207 reviews

    4.9

    Conversational AI Agent for Sales & Support deployable in AI Chat/Chatbot, Support Email & WhatsApp

    What merchants say: Merchants highly recommend this AI chatbot for its ability to enhance customer service efficiency by handling inquiries quickly and accurately 24/7, thus boosting sales. They value its easy setup, integration, and adaptive learning capabilities. The analytics feature is praised for optimizing interactions, and the customer service team is noted for their responsive support. Regular updates further improve its performance.

    Used by 936 stores
    • Paid
    • Free trial
    • Since 2023

Support customers in real time with the best Shopify live chat apps. Add live chat widgets, AI-powered chatbots, WhatsApp Business integration, Facebook Messenger, and omnichannel messaging that brings all conversations into one dashboard.

Stores with live chat see 20% higher conversion rates. Pair with helpdesk tools for ticket management, FAQ builders to deflect common questions, and automation apps to route chats efficiently.

We use cookies

Essential cookies keep the site working. With your consent we also use analytics and advertising cookies. Privacy policy

Cookie preferences

Choose which cookies to allow. You can change this at any time from “Cookie settings” at the bottom of every page.

  • Strictly necessary

    Needed for the site to work, such as security and remembering this choice.

    Always on