Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
- Stores using it
- 4,567 0.2% of stores we track
- Rating
- 4.6 / 5 316 reviews
- Price
- $5 / mo Free plan available
- Top country
- United States 1,934 stores
Screenshots
About SB: Helpdesk, Live Chat & FAQs
Merchants appreciate this app for its user-friendly interface, ease of installation, and management, suitable for those with limited technical skills. They praise the responsive customer support available even on the free plan, and the customizable FAQs, contact forms, and live chat features. The app is cost-effective, integrates well with website themes without slowing down the site, and offers multilingual support for global reach.
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Features
- AI chatbots
- AI responses
- AI summaries
- Agent analytics
- Agent avatar
- Analytics
- Auto-assign
- Auto-reply
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Chatbot
- Color and font
- Contact form
- Customer insights
- Customer notifications
- Email chat
- Escalation
- FAQs
- File upload
- Greetings
- Help center
- Live chat
- Multi-language
- Order tracking
- Order updates
- Quick replies
- Rule-based triggers
- Send transcript
- Social media
- Tagging
- Ticketing
- Unified inbox
- Welcome messages
SB: Helpdesk, Live Chat & FAQs pricing
Free plan available · Free trial · From $5 / month. Prices in USD; check the App Store for the latest.
-
Free
Free
- $0.25 per ticket after first 10 tickets
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
-
Basic
$5 / month
59 billed yearly (save 2%)
- $0.16 per ticket after first 50 tickets
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
-
Standard
$19 / month
199 billed yearly (save 13%)
- $0.15 per ticket after first 300 tickets
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
-
Advanced
$49 / month
498 billed yearly (save 15%)
- $0.1 per ticket after first 1000 tickets
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
Shopify stores using SB: Helpdesk, Live Chat & FAQs
We detect SB: Helpdesk, Live Chat & FAQs on 4,567 live Shopify stores, 0.2% of all the stores we track. Most of them are in United States.
- Stores using it
- 4,567
- Share of stores
- 0.2%
- Median products
- 84
- Countries
- 12+
| # | Store | Location | Products | Theme | Scan |
|---|---|---|---|---|---|
| 1 | CANDY HOUSE candyhouse.co | Palo Alto, United States | 42 | Impact | Scan |
| 2 | MakerFlo makerflo.com | Chandler, United States | 296 | Dawn | Scan |
| 3 | Express Wig Braids expresswigbraids.com | Salem, United States | 583 | Ella | Scan |
| 4 | Spirit Daughter spiritdaughter.com | Venice, United States | 573 | Prestige | Scan |
| 5 | THENX thenx.com | Miami, United States | 101 | Release | Scan |
| 6 | FWENCLUB fwenclub.com | Wan Chai, Hong Kong | 37 | Kalles | Scan |
| 7 | READABOOK BY ALKEM readabook.store | Singapore, Singapore | 25,001 | — | Scan |
| 8 | BAZZ Smart Home.com bazzsmarthome.com | Saint-Laurent, Canada | 22 | Debut | Scan |
| 9 | Logixtar logixtar.com | Miami, United States | 11 | Debut | Scan |
| 10 | Kala Brand Music Co.™ kalabrand.com | Petaluma, United States | 609 | Symmetry | Scan |
See the top 100 stores using SB: Helpdesk, Live Chat & FAQs
Where these stores are
What these stores sell
Installed alongside SB: Helpdesk, Live Chat & FAQs
The apps most often found on the same stores: the share of 1,000 stores running SB: Helpdesk, Live Chat & FAQs that also run each one.
- Shop 68.2%
- Pinterest 32.2%
- Klaviyo: Email Marketing & SMS 25%
- Mailchimp Email SMS Marketing 25%
- Judge.me Product Reviews 23.4%
- Mailchimp Forms: Capture Leads 16.8%
- Privy ‑ Email, SMS & Pop Ups 10.8%
- Hextom: Free Shipping Bar 10.7%
- Google & YouTube 10.2%
- Bundle & Upsell AI ‑ LimeSpot 9.8%
- Stamped Reviews & Loyalty 9.7%
- Brevo PushOwl: Email,Push,SMS 9.6%
FAQ
SB: Helpdesk, Live Chat & FAQs: FAQ
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
SB: Helpdesk, Live Chat & FAQs has a free plan; paid plans start at $5 a month.
ShopScan detects SB: Helpdesk, Live Chat & FAQs on 4,567 live Shopify stores, 0.2% of all the stores we track. Most are in United States (1,934).
Shop (68.2%), Pinterest (32.2%), Klaviyo: Email Marketing & SMS (25%) are the apps most often installed on the same stores.
SB: Helpdesk, Live Chat & FAQs is built by Shark Byte, Inc, based in United States, and launched in December 2015.
4.6 out of 5 from 316 reviews on the Shopify App Store.