Leading AI-powered conversational commerce platform for brands
- Stores using it
- 13,812 0.7% of stores we track
- Rating
- 4.3 / 5 705 reviews
- Price
- $10 / mo Free trial
- Top country
- United States 6,940 stores
Screenshots
About Gorgias: AI, Helpdesk & Chat
Merchants highly praise this app for its AI-driven customer support features, which efficiently handle routine inquiries and allow human agents to focus on complex issues. The integration with Shopify and features like live chat, customizable templates, and social media integrations streamline customer service. The AI's empathetic responses and the responsive support team during onboarding enhance the user experience, with continuous updates reflecting user feedback.
Leading AI-powered conversational commerce platform for brands
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
Features
- AI chatbots
- AI responses
- AI summaries
- Agent analytics
- Agent avatar
- Analytics
- Auto-assign
- Auto-reply
- Behavior tracking
- Business hours
- Cart recovery
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Chatbot
- Color and font
- Contact form
- Cross-sell
- Customer insights
- Discounts
- Email chat
- Emojis and stickers
- FAQs
- File upload
- Greetings
- Help center
- Live chat
- Multi-store
- Order tracking
- Order updates
- Phone
- Product recommendations
- Quick replies
- Real-time translation
- Response templates
- Review requests
- Rule-based triggers
- SMS
Gorgias: AI, Helpdesk & Chat pricing
Free trial · From $10 / month. Prices in USD; check the App Store for the latest.
-
Starter plan
$10 / month
- $0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
-
Basic plan
$60 / month
600 billed yearly (save 17%)
- $40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
-
Pro plan
$360 / month
3600 billed yearly (save 17%)
- $36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
-
Advanced plan
$900 / month
9000 billed yearly (save 17%)
- $36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
Shopify stores using Gorgias: AI, Helpdesk & Chat
We detect Gorgias: AI, Helpdesk & Chat on 13,812 live Shopify stores, 0.7% of all the stores we track. Most of them are in United States.
- Stores using it
- 13,812
- Share of stores
- 0.7%
- Median products
- 102
- Countries
- 12+
| # | Store | Location | Products | Theme | Scan |
|---|---|---|---|---|---|
| 1 | Society6 society6.com | Englewood, United States | 25,001 | Horizon | Scan |
| 2 | Fenty Beauty fentybeauty.com | San Francisco, United States | 1,011 | Fenty | Scan |
| 3 | maplin.co.uk maplin.co.uk | — | — | Minion | Scan |
| 4 | ColourPop colourpop.com | Oxnard, United States | 1,062 | Colourpop | Scan |
| 5 | Alessi Spa (EU) alessi.com | Omegna, Italy | 1,552 | — | Scan |
| 6 | BrewDog brewdog.com | United Kingdom | 484 | — | Scan |
| 7 | G FUEL gfuel.com | Hauppauge, United States | 159 | — | Scan |
| 8 | Nature's Path naturespath.com | Westwood Hills, United States | 133 | Whisk | Scan |
| 9 | Lucy & Yak lucyandyak.com | Barnsley, United Kingdom | 709 | Dawn | Scan |
| 10 | Lume Cube, Inc. lumecube.com | Toledo, United States | 119 | Focal | Scan |
See the top 100 stores using Gorgias: AI, Helpdesk & Chat
Where these stores are
What these stores sell
Installed alongside Gorgias: AI, Helpdesk & Chat
The apps most often found on the same stores: the share of 1,000 stores running Gorgias: AI, Helpdesk & Chat that also run each one.
- Shop 88.3%
- Klaviyo: Email Marketing & SMS 82.4%
- Pinterest 38%
- Microsoft Clarity: AI Insights 31.7%
- Judge.me Product Reviews 26.3%
- Triple Whale 21.7%
- Rebuy Personalization Engine 17%
- Okendo: Reviews & Loyalty 16.5%
- Brevo PushOwl: Email,Push,SMS 16.5%
- Consentmo GDPR Compliance 15.1%
- Shopify Product Reviews 14.6%
- Stamped Reviews & Loyalty 13%
FAQ
Gorgias: AI, Helpdesk & Chat: FAQ
Leading AI-powered conversational commerce platform for brands
No. Plans start at $10 a month, with a free trial.
ShopScan detects Gorgias: AI, Helpdesk & Chat on 13,812 live Shopify stores, 0.7% of all the stores we track. Most are in United States (6,940).
Shop (88.3%), Klaviyo: Email Marketing & SMS (82.4%), Pinterest (38%) are the apps most often installed on the same stores.
Gorgias: AI, Helpdesk & Chat is built by Gorgias Inc., based in United States, and launched in March 2017.
4.3 out of 5 from 705 reviews on the Shopify App Store.