AI-Assisted Customer Support to Scale Support and Grow Your Brand
- Stores using it
- — Not detected yet
- Rating
- 4.7 / 5 32 reviews
- Price
- $49 / mo Free trial
- Launched
- July 2016 Ireland
Screenshots
About eDesk
AI-Assisted Customer Support to Scale Support and Grow Your Brand
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Features
- AI chatbots
- AI responses
- AI summaries
- Agent analytics
- Agent avatar
- Analytics
- Auto-assign
- Auto-reply
- Business hours
- Chat assignment
- Chat buttons
- Chat flows
- Chat window
- Chatbot
- Color and font
- Contact form
- Customer insights
- Customer notifications
- Discounts
- Email chat
- Emojis and stickers
- Escalation
- FAQs
- Feedback surveys
- File upload
- Help center
- Live chat
- Multi-language
- Multi-store
- Order tracking
- Order updates
- Phone
- Product recommendations
- Quick replies
- Real-time translation
- Reports
- Response templates
- Review requests
- Rule-based triggers
eDesk pricing
Free trial · From $49 / month. Prices in USD; check the App Store for the latest.
-
Essential
$49 / month
468 billed yearly (save 20%)
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
-
Growth
$115 / month
1068 billed yearly (save 23%)
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
-
Professional
$149 / month
1428 billed yearly (save 20%)
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
Shopify stores using eDesk
We haven't detected eDesk on a live Shopify store yet. We recognise the apps that leave a trace in a store's code; some apps run only in the admin or the checkout.
Detect apps on any storeFAQ
eDesk: FAQ
AI-Assisted Customer Support to Scale Support and Grow Your Brand
No. Plans start at $49 a month, with a free trial.
We haven't detected eDesk on a live Shopify store yet. Scan any store on ShopScan to see the apps it runs.
eDesk is built by xSellco Ltd, based in Ireland, and launched in July 2016.
4.7 out of 5 from 32 reviews on the Shopify App Store.