Acquire new customers and close sales by connecting with shoppers in chat.
- Stores using it
- 940 0% of stores we track
- Rating
- 4.6 / 5 5,809 reviews
- Price
- Free
- Top country
- United States 285 stores
Screenshots
About Shopify Inbox
Merchants appreciate this app for its direct communication tools, enhancing customer service and sales through real-time chat, viewing customer cart and order history, and mobile access. Features like photo uploads and product recommendations in chat are valued, though AI responses could improve. The interface is user-friendly, and integration with Shopify is seamless. Merchants also benefit from consolidated communications and timely notifications, with ongoing updates enhancing the experience.
Acquire new customers and close sales by connecting with shoppers in chat.
Shopify Inbox is a free messaging tool that lets you chat with customers as they shop. While you chat, use live customer information like products viewed, what’s in their cart, and past orders to tailor messages to your customer. Upsell by recommending products or offering discounts to increase order value. Quicker responses can increase conversion by up to 69%—help customers faster with Inbox’s AI-powered instant answers and suggested replies.
- Add chat to your store with a seamless workflow in Shopify.
- Answer questions quickly with AI-powered suggested replies.
- Quickly understand who customers are with profile and cart details.
- Send product recommendations, photos, and discounts without leaving the chat.
- Automate greetings, contact capture, and FAQs to save you and your buyers time.
Features
- Agent avatar
- Business hours
- Chat assignment
- Chat buttons
- Chat window
- Color and font
- Customer insights
- Discounts
- Email chat
- FAQs
- File upload
- Greetings
- Live chat
- Multi-language
- Order updates
- Product recommendations
- Push notifications
- Quick replies
- Welcome messages
Shopify stores using Shopify Inbox
We detect Shopify Inbox on 940 live Shopify stores, 0% of all the stores we track. Most of them are in United States.
- Stores using it
- 940
- Share of stores
- 0%
- Median products
- 78
- Countries
- 12+
| # | Store | Location | Products | Theme | Scan |
|---|---|---|---|---|---|
| 1 | onestop.fit onestop.fit | Delhi, India | 178 | — | Scan |
| 2 | Luxiface.com luxiface.com | Singapore, Singapore | 3,033 | Expanse | Scan |
| 3 | CRESTDiving crestdiving.com | 新北市, Taiwan | 39 | Impact | Scan |
| 4 | Quality Water Treatment qualitywatertreatment.com | Box Elder, United States | 149 | 6-Stember [BACKUP][UNOPTIMIZED] New Theme - | Scan |
| 5 | TORRAS torraslife.com | Irvine, United States | 208 | Woodstock | Scan |
| 6 | The Oxford Company amyoxford.com | Middlebury, United States | 679 | Impulse | Scan |
| 7 | Manaiya manaiya.com | Mumbai, India | 198 | Dawn | Scan |
| 8 | Princeton, United States | 978 | — | Scan | |
| 9 | Scrubs Pk scrubs.pk | Karachi, Pakistan | 90 | Ella | Scan |
| 10 | Bull Sheath Leather bullsheathleather.com | Mansfield, United States | 47 | Eurus | Scan |
See the top 100 stores using Shopify Inbox
Where these stores are
What these stores sell
Installed alongside Shopify Inbox
The apps most often found on the same stores: the share of 940 stores running Shopify Inbox that also run each one.
- Shop 55.9%
- Judge.me Product Reviews 42.4%
- Klaviyo: Email Marketing & SMS 25.6%
- Pinterest 25.3%
- Microsoft Clarity: AI Insights 15.1%
- Google & YouTube 13.4%
- Shopify Product Reviews 12.1%
- BOOSTER SEO & IMAGE OPTIMIZER 10.9%
- Brevo PushOwl: Email,Push,SMS 10.2%
- Bundle & Upsell AI ‑ LimeSpot 9.1%
- PageFly Landing Page Builder 8.4%
- Rivyo : Reviews & Loyalty 8.4%
FAQ
Shopify Inbox: FAQ
Acquire new customers and close sales by connecting with shoppers in chat.
Yes, Shopify Inbox is free to use.
ShopScan detects Shopify Inbox on 940 live Shopify stores, 0% of all the stores we track. Most are in United States (285).
Shop (55.9%), Judge.me Product Reviews (42.4%), Klaviyo: Email Marketing & SMS (25.6%) are the apps most often installed on the same stores.
Shopify Inbox is built by Shopify, based in Canada, and launched in August 2019.
4.6 out of 5 from 5,809 reviews on the Shopify App Store.